Making a hotel reservation. You call the number, you tell the person what you want, they book it for you, and then you hang up.

What are the steps in taking a reservation?

6 Stages Of Reservation Process in Hotel Industry

  1. Identification of the sources of business:
  2. Communication with the Hotel:
  3. Formulation of the reservation request:
  4. Reservation Acceptance:
  5. Confirmation notification:
  6. Modification and pre-arrival activity:

How do I talk to a guest on the phone?

10 tips for answering and handling calls professionally

  1. Promptly answer calls. The average ring takes 6 seconds.
  2. Be warm and welcoming.
  3. Introduce yourself and your business.
  4. Speak clearly.
  5. Do not use slang or buzz words.
  6. Ask before you put people on hold.
  7. Don’t just put calls through.
  8. Be prepared for your calls.

What are the things you need to say when answering a call for reservation?

Repeat all the information caller gives and at the same time give him a reservation confirmation number….Now try to collect these information with proper spelling:

  1. Name of the Guest.
  2. His Contact Address.
  3. Room Types.
  4. Room Rates.
  5. Date of Arrival.
  6. Date of Departure.
  7. Date of Reservation Made.
  8. Mode of Payment.

How do you make a hotel reservation?

Booking and Arrival

  1. Check for these before. Before committing to book your room, find out:
  2. Request the type of room. When you make the reservation, be sure to request the type of room you want.
  3. Book with a credit card.
  4. Confirm the reservation.
  5. Get it in writing.

What is the first step of reservation?

The first step in reserving an accommodation is to check if the requested kind of accommodation is available for selling for a specific period of time. It is done by checking forecast boards or computerized systems.

How do you ask for a hotel reservation?

Tips

  1. When writing an email to a hotel, you can start with Hello or Dear (hotel name).
  2. Say clearly the dates you want, the room type and whether you want breakfast or not.
  3. Don’t forget to mention any additional information or special requests.
  4. Ask them to confirm your booking.

How do you answer a reservation call?

DOs:

  1. Answer the telephone promptly within 3 rings.
  2. Make the caller know your work area, your name and offer appropriate greeting.
  3. Always have pen and paper on hand, specially front desk personnel should always be ready to keep records.
  4. Listen carefully.
  5. Make the caller feel that they have your undivided attention.

How can I talk better on the phone?

10 Ways to Sound Better on the Phone

  1. Use the right technology. Poor sound quality can destroy a phone call in seconds.
  2. Position your mouthpiece Properly.
  3. Stay Hydrated.
  4. Smile when you speak.
  5. Take rests in between calls.
  6. Pronounce Your words clearly and concisely.
  7. Don’t Rush.
  8. Listen carefully and repeat back what you hear.

What are examples of telephone etiquette?

The Dos and Don’ts of Telephone Etiquette

  • DO – Smile when you talk to people.
  • DON’T – Be distracted.
  • DO – When you answer the phone, greet the caller warmly and advise who they are talking to.
  • DON’T – Shout or whisper.
  • DO – Speak clearly.
  • DON’T – Leave the caller on hold for too long.
  • DO – Make the caller feel welcome.

What is the importance of telephone etiquette?

Having good phone etiquette plays a large part in maintaining a strong connection with your customers and ensuring an air of professionalism. Good phone etiquette can separate you from the rest of the market and encourage customers to call back once more.

How can I make a hotel reservation without paying?

No advance payment for most reservations When you make a reservation through HotelGuides, your credit card is usually not charged. In fact 90% of our reservations do not require an advance payment of any sort. You simply pay the hotel when you arrive or check out.

What do you say when you check into a hotel?

Sample Conversation

  1. Receptionist: Hi there.
  2. Guest: Yes, sorry.
  3. Receptionist: That’s no problem.
  4. Guest: Oh, really.
  5. Receptionist: The hotel isn’t booked this week, so it’s not a problem.
  6. Guest: The room was great.
  7. Receptionist: I’m glad you liked it.

What are the reservation types?

For tentative reservations, typical reservation types are: Deposit Expected, Confirmation Expected, Group Block, etc. Tentative reservations are not usually considered in the availability calculations, but they can be included if you select the Include Tentatives option at the time an availability inquiry is requested.